Getting started Q: How should I go about finding out if your hospital can help me with my cancer? A: First of all click on the Contact us link to go to the form page. Please fill in some details about your problem. We will start the process from there. Alternatively you can email us with the relevant details and include as much detail as you possibly can including emailing us your latest medical reports and scans – if you have any. With the data our doctors can give you a rough idea what treatments they will be looking at for your case and an approximate cost can be worked out. If you have not got a reply from us within 2-3 days, please look in the spam folder of your email in case by mistake the reply has gone there.
Medical Insurance Claims Q: I have medical insurance. Will I be able to claim for treatments done at the hospital? A: You will need to know the terms of your insurance policy. Our hospital is a properly registered hospital. If your insurance allows for claims outside of your country of residence then it should not be a problem. Our overseas patients have successfully been reimbursed by their insurance companies. Please bring the claim form with you – it will be good to have a few copies to make allowance for any errors.
Travel arrangements Q: How do I go to the hospital? A: If you are coming by air from outside China the best is to arrange to fly to Guangzhou International airport. Please let us know about your flight arrival time via email. If you have already made prior arrangements with us for admission to the hospital we will arrange for our staff to meet and drive you to the hospital. There are many airlines which fly to Guangzhou. These include China Southern, SIA, Thai International Airlines, MAS, etc. Other alternatives include flying to Hong Kong and then taking a train from Hung Hom railway station in Kowloon to Guangzhou East railway station. This is a 174 km journey and takes about 1 hr 45min. Trains leave hourly starting from 7.30am till 7.15pm. We can also arrange to pick you up from the railway station.
Accompanying family members Q: I have family members who are accompanying me. Where can they stay? A: In our hospital it is one room one patient policy. We have one extra bed put into the room for accompanying family members to use. There is no extra charge for this. If you have more than one family member accompanying you, we can arrange for hotel stay nearby the hospital which is within walking distance. Please contact us for more details.
Food Q: What about food?We are very particular about food. Are there any facilities for us to prepare our own food? A: Food is not provided in the hospital because of the varying expectations about food. There is a kitchen where you can prepare your own food. There is a fresh market and supermarket near to the hospital for purchases. Food can also be ordered from nearby restaurants.
Visa Q: What about visa requirements? A:Please check with your local China Consulate or Embassy. Your passport should be at least 6 months from the expiry date. Please allow for at least 4 working days to get your visa. If you need to process your visa quicker it is still possible. You just have to pay extra charges. If you have any problem with this, please contact us.
Mode of Payment Q: How do i pay the hospital? Is credit card acceptable? A: The hospital does not accept credit cards issued from outside of China. For patients from outside of China the mode of payment will be by cash. There are 2 ways of payment commonly used by our foreign patients involving bank transfer. This is a very simple process and we will be able to advise you on this.
Making us your first choice Q: Why should I choose to come to your hospital? It is so much more convenient to stay at home and have treatment at the local hospital? A:Yes, it is a long way to come for a lot of our patients – 20 hours by train from some other part of China, many hours by flight from some other countries to make it to the hospital. Some of these patients have come from bigger hospitals than ours and have had treatments before coming to the hospital. We have a variety of expertise in different methods of treatments and employ a multifaceted approach to treating cancer which may not be available in a lot of hospitals. Our team of dedicated and experienced oncologists together with our TCM doctors provide our patients with individual programs tailored to their needs. We have cancer treatments which are non- invasive with minimal harmful side-effects. Our commitment to our patients is evidenced by the fact that 2 of our most senior physicians are permanently resident in the hospital while the others are housed just minutes away. This is to ensure our patients have round the clock expert care if any need or emergency should arise. We also have no plans for much expansion as we do not wish to compromise the quality of care that we can provide. The level of care as well as expertise is very much appreciated by those who have come here for treatment and has engendered a lot of trust between patient and doctors and patient and nurses. Our patients have no hesitation to recommend others to come for treatment at our hospital.